Terms & Conditions

Terms & Conditions

Welcome to Doorbeen Restaurant. By accessing our website, making a reservation, or using our restaurant services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or services.

1. Introduction

This website is operated by Doorbeen Restaurant to provide visitors with information about our restaurant, dining experiences, menu, reservations, and related services.

1.1 Use of Website

You agree to use this website only for lawful purposes. You must not misuse the website for fraudulent, harmful, or unauthorized activities. Any information submitted through our website must be accurate and complete.

1.2 Reservations & Dining

• Reservation requests are subject to availability and confirmation by the restaurant.
• Submitting a reservation request does not guarantee a confirmed booking.
• Customers are requested to provide accurate contact details when making reservations.
• We reserve the right to modify or cancel reservations due to unforeseen operational circumstances.
• Customers are encouraged to arrive at their scheduled reservation time.

1.3 Pricing & Payment

• All prices are displayed in Indian Rupees (INR), unless stated otherwise.
• Applicable taxes and additional charges may be added to the final bill.
• Payments, where applicable, may be processed through authorized third-party payment providers.
• Any applicable advance payment or booking charges will be communicated during the reservation process.

1.4 Food Quality & Allergens

We strive to maintain appropriate hygiene and quality standards in food preparation and service. Customers with known food allergies or dietary restrictions are advised to inform our restaurant staff before placing an order or consuming any food item.

1.5 Limitation of Liability

Doorbeen Restaurant shall not be held responsible for delays, interruptions, or service disruptions caused by circumstances beyond our reasonable control, including weather conditions, traffic, technical failures, or unforeseen operational issues.

2. Service Policy

2.1 Service Availability

Restaurant services, dining facilities, and reservation options are subject to operating hours, seating availability, and restaurant capacity.

2.2 Reservation Timings

Customers are requested to arrive at their confirmed reservation time. Late arrivals may affect seating availability, depending on restaurant operations and existing bookings.

2.3 Additional Charges

Any applicable taxes, service charges, or other additional charges will be communicated to customers as part of the billing process.

2.4 Service Changes

We reserve the right to make reasonable changes to our menu, pricing, operating hours, seating arrangements, and available services without prior notice, wherever necessary.

3. Cancellation & Refund Policy

3.1 Reservation Cancellation by Customer

Customers who wish to cancel or modify a reservation are requested to contact our restaurant as early as possible. Any applicable cancellation conditions will be communicated at the time of booking.

3.2 Cancellation by Restaurant

We reserve the right to cancel or modify a reservation under circumstances such as:

• Unexpected restaurant closure
• Operational or technical issues
• Unforeseen circumstances affecting restaurant services
• Unavailability of reserved facilities or seating arrangements

3.3 Refund Policy

If any advance payment or booking amount has been collected, refunds may be considered in applicable circumstances, including:

• Cancellation of a confirmed reservation by the restaurant
• Duplicate payment transactions
• Successful payment deduction where the reservation or service was not confirmed
• Other eligible cases approved by the restaurant

3.4 Refund Process

Approved refunds will be processed through the original payment method, wherever possible. The time required for the refund to reflect in the customer's account may depend on the payment provider and banking institution.

3.5 Contact for Support

For reservation enquiries, cancellation requests, payment concerns, or other assistance, please contact us:

Email: reservations@doorbeen.com

Reservations & Dining: +91 99288 10108

4. Changes to Terms & Conditions

Doorbeen Restaurant reserves the right to update or revise these Terms & Conditions whenever necessary. Updated terms will be published on this page. Continued use of our website and services indicates acceptance of the revised terms.

5. Contact Us

If you have any questions regarding these Terms & Conditions, please reach out to our team using the contact details provided above.